Sunday, June 26, 2022

For Fleet and Transport Professionals

Rivus helps to keep Britain moving through the Coronavirus crisis

The current national emergency is the biggest challenge many businesses have ever faced. At Rivus Fleet Solutions, the challenge and sense of responsibility is profound because a massive 80% of the 85,000 vehicles the company manages are for essential front-line sectors such as telecommunications, water, gas, electricity, highways management and environmental management.

With the central role these sectors play in the nation’s day-to-day running, it’s vital that their fleets keep going throughout, with minimal risk to downtime and support on hand whenever it’s needed. It’s a time that calls for entire supply chains to work more closely than ever.

The challenge is unprecedented – but so far, as we have moved further into the lock-down phase, service levels at Rivus have been normal. And in addition to sustaining the needs of its existing customers, Rivus has opened its doors to new customers to keep them operating on the front line.

To keep operations running, measures have been put into place throughout Rivus’ garage network to minimise risk of infection for staff and customers alike. Detailed processes are now in place for vehicle drop-off and collection – even detailing how the keys are to be handed over so that no contamination can occur. Each Rivus garage received sufficient volumes of disinfectant last week, together with new supplies of hand sanitiser – resources that have been difficult to get hold of, given the unprecedented demand.

With wellbeing of our staff the priority, the majority of the company’s operational workforce has now been mobilised to work from home – something that was implemented within 12-hours of the government’s lock-down announcement last Monday. So far, this has had no detriment to contact centre service levels, apart from some noisy dogs, kids and even partners in the background.

Rivus Chief Development Officer, Michael Scheidler, says, “The severity of the crisis means that many fleet managers will be anxious as they try to keep their fleets moving but they can be confident that the industry is prepared for most eventualities. The services provided by Rivus are fully functioning and we’re staying close to the governments’ guidance and working closely with partners and suppliers to adapt as things change. Whatever happens, the protection of our employees will always remain our number one priority and I’m absolutely overwhelmed by their commitment. I am so proud of them. The crisis has shown how many truly amazing people we have in our industry – the workers in the garages, the drivers on the roads, the administrators in the offices – all of them”


Keeping your fleet moving – Rivus Fleet Solutions

Geoff Allison, Garage Services Director adds, “We know that many essential services who aren’t Rivus customers may be struggling to keep their vehicles and fleets moving. If we can be of any help to these organisations, we’re there for them, whether it’s to keep existing fleets running or get more vehicles on the road quickly to cope with new demand. Together we can keep Britain moving.”

It remains to be seen how long the crisis will last and we may see a different landscape once it’s over – however as key workers, Rivus has its business continuity plan in place and, despite pockets of disruption of supply chain and workforce, the company believes it is unlikely that the whole network will be impacted.

About Rivus Fleet Solutions

Rivus Fleet Solutions, formerly known as BT Fleet, is the UK’s largest end-to-end fleet management company. The company provides vehicles designed to suit individual sector and/or customer needs and a complete fleet management solution that includes servicing, maintenance, repairs, MOTs, mobile support, accident management, leasing, rentals and custom design services. All vehicle types are available with full-service support, up to and including HGVs. Rivus has also integrated new low-carbon technologies into its product range, with fully electric vehicles available too.


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