Introduction
As fleets continue to evolve, workshop managers face mounting pressure to keep up with rapid technological advancements, evolving regulations, and the transition to electric and hybrid vehicles. Staying ahead in this landscape requires a skilled, knowledgeable workforce that can confidently manage complex vehicle systems while maintaining safety and compliance.
Here, Autotech Training explores the key challenges facing fleet workshops today and the practical solutions needed to support workshop managers, and their technicians, in adapting to this fast-changing industry.
Interview
What are the biggest challenges fleet workshops face today?
One of the biggest challenges is maintaining vehicle safety and compliance, but the issues affecting the fleet industry mirror those faced across the entire aftermarket sector. A critical talent shortage means experienced technicians are in high demand but short supply, and there is growing need for specialised training to repair and maintain increasingly complex vehicle technologies and electric vehicles. At the same time, ensuring a smooth and efficient transition to new vehicle powertrains is essential. Workshop managers require the right support, resources, and training to navigate this shift effectively to ensure fleets remain operational, Vehicle Off Road time (VOR) remains low, while they remain fully compliant with industry standards.
How important is ADAS training for fleet workshop technicians?
Extremely important. ADAS represents one of the most advanced technologies integrated into modern vehicles and plays a significant role in reducing accidents. Fleets have been instrumental in fostering trust in this advancing technology as it has become a standard in all new vehicles sold in the UK since 2022. Understanding how to correctly calibrate, diagnose, and repair these systems is crucial. Incorrect calibration could lead to system malfunctions, which can compromise driver safety and increase liability risks. The functionality and capabilities of ADAS features can differ considerably between cars; even if they have similar names, their operation might vary depending on the vehicle, so training is vital.
What role does EV training play in fleet workshop management?
With many fleets aiming to be electric by 2030, EV training is no longer optional—it is essential. Electric vehicles introduce high-voltage systems and new safety protocols, requiring technicians to be properly trained to handle them safely and efficiently. Without the necessary expertise, both technicians and drivers face serious risks. Fleet workshops must also invest in the correct tools, personal protective equipment (PPE), and isolation techniques to ensure the safety of their teams during EV repairs.
However, EV training extends beyond the workshop. Anyone within an organisation who encounters an electric vehicle—whether they are drivers, fleet managers, or support staff—needs a foundational understanding of how these vehicles operate. A key barrier to EV adoption is often a lack of time and knowledge. Employees must understand concepts such as range limitations, factors that impact efficiency, proper charging procedures, and the benefits of regenerative braking. Without this knowledge, even experienced drivers may struggle to adapt and fleet electrification becomes a tick the box exercise. Fleet companies must take the initiative to manage and implement this essential EV training across their workforce to ensure that workshops can prioritise the repair and maintenance.
How can fleet workshops ensure compliance with EV safety regulations?
The Electricity at Work Regulations mandate that employers must ensure their staff are competent to safely work with electrical equipment – this includes electric vehicles. Although this is a difficult measure to prove in the case of an incident, Workshops have a duty of care, one of the easiest ways to provide competence is through accredited training to their teams, for example IMI qualifications, this training ensures safe working practices covering everything from basic safety principles to advanced diagnostics and repair procedures. Failure to comply could result in legal liability and serious safety risks.
How can workshops prepare for the shift towards alternative powertrains like hydrogen and hybrid vehicles?
The transition to net-zero emissions means fleets could eventually incorporate a mix of EVs, hydrogen fuel cell vehicles, and hybrids. Workshops must focus on foundational training in new powertrains, ensuring that technicians have a comprehensive understanding of the maintenance requirements for these vehicles. Investing in upskilling now will prevent costly knowledge gaps in the future and allow workshops to stay ahead of evolving technologies.
The fleet industry has undergone significant transformation in recent years, driven by the rise of connected vehicles and the widespread adoption of EVs. As technology continues to shape fleet management, data is becoming a critical asset in vehicle maintenance. By taking a forward-thinking approach to training and development and leveraging external support, workshop managers can ensure their teams remain agile, skilled, and equipped to handle the challenges of a rapidly evolving automotive landscape.
What non-technical skills are essential for fleet workshop managers and technicians?
Workshops are the backbone of fleet operations, and as the industry continues to evolve, so too must the capabilities of those managing them. The ability to adapt to new technologies, implement strategic operational improvements, and foster a culture of proactive learning is critical. Workshop managers must be equipped with the tools and training needed to support the seamless integration of EVs and other advanced vehicles, ensuring their teams remain competitive, efficient, and future-ready. By investing in both technical expertise and non-technical leadership skills, fleet businesses can create a strong foundation for long-term success in an increasingly complex automotive landscape.
How does Continuous Professional Development (CPD) support fleet workshop operations?
Continuous Professional Development (CPD) is a cornerstone of workforce development across the entire aftermarket, including the fleet sector. With the increasing complexity of vehicle repairs and the introduction of ADAS and EVs, technicians must continually update their skills to meet evolving industry standards.
For fleet workshop technicians, CPD is essential in maintaining IMI TechSafe® accreditation, which assures fleet operators, insurers, and customers that they possess up-to-date skills and knowledge. Maintaining this status requires a proactive approach to training, ensuring that they remain competent in critical areas such as ADAS and EVs. Beyond compliance, CPD fosters adaptability, equipping technicians with the ability to diagnose and address complex repair challenges efficiently. As fleet vehicles become more technologically advanced, workshops must embrace ongoing learning to stay ahead of the curve, ensuring that fleets remain safe, reliable, and operationally efficient. By investing in CPD, fleet businesses can future-proof their workshops, reducing downtime, minimising risks, and ensuring their teams remain at the forefront of automotive innovation.
How can fleet workshops create a culture of continuous training?
Embedding training into workplace culture is essential for ensuring that fleet workshops remain adaptable and competitive in an evolving industry. Training should not be seen as a one-time requirement but as an ongoing investment in workforce development, with a structured approach adopted. By making training a visible and integral part of operations, workshop managers can enhance staff retention, job satisfaction, and technical expertise.
Additionally, training should be accessible and embedded into daily workflows. This can be achieved through peer mentoring, online modules, and hands-on practical learning that align with the operational
demands of fleet workshops. Encouraging a culture of learning and continuous improvement ensures that technicians remain motivated and engaged while keeping pace with advancements in vehicle technology.
What’s the future of fleet workshop training, and how is Autotech Training preparing for it?
The fleet sector is evolving at a rapid pace, and training must keep up. We are expanding our training offerings to cover emerging vehicle technologies, including hydrogen fuel cells and CPD frameworks. We also recognise the need for blended learning—combining hands-on experience with digital training platforms. Our focus is on equipping fleet workshops with the skills and knowledge needed to operate efficiently, safely, and compliantly in the modern automotive landscape.
To find out more about AUTOTECH TRAINING visit: www.autotechtraining.co.uk
This article appeared in Essential Fleet Manager Magazine issue 2(2025)
