Pendragon Vehicle Management has signed a contract extension with FMG for the provision of incident management services to its UK fleet.
Through the fully comprehensive contract, FMG will continue to deliver 24/7 driver and vehicle support when Pendragon Vehicle Management’s customers are involved in incidents. This includes in-house FNOL, UK-wide repair management and ULR, as well as a specialist focus on BI data insight drawn from Pendragon’s fleet data.
FMG’s dedicated Account Management team work closely with Pendragon Vehicle Management to actively reduce risk by analysing their fleet data to highlight high volume claims and recommend corrective interventions.
David Waring, Head of Account Management at Pendragon Vehicle Management, said, “Incident reduction is high on our agenda and our partnership with FMG is an important reinforcement of our commitment to ensuring exceptional care for our customers when incidents occur, and actively preventing them from happening in the first place. Our Sales team has ambitious growth targets and the FMG team has the right depth of experience to proactively support them and provide valuable data insight from within our fleet and across the industry.”
Phil Jerome, Sales Director – Fleet at FMG, said, “We’re delighted to continue supporting Pendragon Vehicle Management’s fleet and nurturing the strong working relationships between our businesses. Here at FMG, we continually seek new and innovative ways to add value for longstanding customers, and by harnessing the power of data analytics, we can proactively support Pendragon’s fleet decision-making. By entrusting us with their fleet, Pendragon can concentrate on growing their businesses profitably, whilst still providing the customer care and complete cost control their customers expect.”
For more information visit: https://www.fmg.co.uk
About FMG:
FMG is the UK’s leading provider of comprehensive incident management and roadside solutions, operating from its HQ in Huddersfield, West Yorkshire and employing 800 colleagues. Operating on behalf of private and public sector fleets, major UK insurers and brokers, leasing providers, Police Forces and National Highways, FMG reduces the total cost of incidents and breakdowns, minimising vehicle downtime and delivering outstanding customer support.
